Terms & Conditions

DietOwl, operated by Selektial Software Solution Private Limited, provides nutrition and wellness guidance. By accessing www.dietowl.in or related services, users agree to these Terms and Conditions.

1. Acceptance of Terms

Users acknowledge they have read and agree to abide by these Terms, our Privacy Policy, and all applicable laws. They consent to collection of personal and health information for the purpose of delivering personalised nutrition guidance. Users understand that these terms may be updated periodically.

2. Eligibility

• Users must be 18 years of age or older. Participation by minors requires written parental or guardian consent.
• Individuals with pre-existing medical conditions must consult a qualified healthcare professional before commencing the programme.
• The programme is not suitable for pregnant or breastfeeding women unless specifically advised by a medical professional.
• A full body health check-up is strongly recommended before beginning any DietOwl programme.

3. Programme Guidelines & Adherence

The programme focuses on diet, exercise, sleep, and stress management. Users are expected to follow meal plans and recommendations for optimal results, though individual outcomes will vary. The programme is ongoing and flexible, with no fixed duration. All health-related decisions remain the sole responsibility of the user.

4. Health & Medical Disclaimer

DietOwl provides nutrition and lifestyle guidance only. The DietOwl programme does not diagnose, treat, cure, prevent, or reverse any disease or medical condition, and is not a substitute for medical advice, diagnosis, or treatment from a qualified physician. Users should seek professional medical advice before making any significant dietary or lifestyle changes, and must continue to follow their doctor's advice regarding medication, diagnostic tests, and treatment. Any decision to start, stop, or adjust medication rests solely with the user's treating physician. DietOwl is not liable for any injury, illness, or adverse effects resulting from programme participation, non-disclosure of relevant health information, or failure to seek appropriate medical care. Users assume full responsibility for their health decisions. Our full medical disclaimer is available at dietowl.in/medical-disclaimer.

5. Payment & Refund Policy

• The full programme fee is required upfront unless a specific plan offers instalment or partial payment options at the time of enrolment.
• Refunds are governed by the DietOwl Refund Policy available at dietowl.in/refund-policy, which forms part of these Terms. Where any inconsistency arises between the Refund Policy and these Terms, the Refund Policy shall prevail on refund-related matters.
• A maximum break of 7 days is permitted within the active programme period. Longer breaks require written agreement from DietOwl.
• In the event of a documented medical emergency, the programme may be paused upon submission of valid medical documentation. Any refund in such cases is assessed per the Refund Policy.

6. Privacy & Confidentiality

Personal and health data are used exclusively for service delivery. DietOwl does not share health data with third parties for marketing purposes. All programme materials are the intellectual property of DietOwl, and unauthorised distribution may result in legal action.

7. Support & Accountability

Weekly check-ins and ongoing support are provided via email, WhatsApp, or other agreed platforms. Typical response times are 24 to 48 hours, though this may vary. DietOwl is committed to evidence-based guidance; however, the user's own effort and consistency remain critical to outcomes.

8. Programme Modification & Termination

DietOwl reserves the right to update or modify programmes at any time to ensure optimal outcomes. Enrolment may be terminated without refund in cases of misuse, unethical behaviour, harassment, or violation of these Terms.

9. Agreement & Acknowledgment

By enrolling in any DietOwl programme, users acknowledge that they have read and understood these Terms and Conditions and accept full responsibility for their participation and health decisions.

10. Final Legal Protections

• No specific weight loss or health outcomes are guaranteed.
• Results depend on individual effort, consistency, and physiology.
• Voluntary programme participation constitutes informed consent.
• DietOwl is not responsible for complications arising from non-compliance with programme guidelines.
• The programme is ongoing; no fixed extensions are offered.
• A full health check-up is strongly advised before commencing.

11. Digital Payments & Security

All payments are processed through secure, industry-standard payment gateways. Payment information is not stored on DietOwl's servers.

12. User Conduct

Users must not misuse the platform, harass DietOwl staff or other users, or attempt to gain unauthorised access to any system or data. Fraudulent, abusive, or illegal activity may result in immediate account termination.

13. Service Scope

DietOwl does not provide emergency medical care. Services are intended for general wellness and nutrition guidance only and are not suitable for urgent or acute medical conditions.

14. Technology Disclaimer

DietOwl is not responsible for service outages or interruptions caused by internet or technology failures beyond our control. Users are advised to maintain updated software and a reliable internet connection.

15. Changes to Services

DietOwl reserves the right to modify, suspend, or discontinue any service at any time, with or without notice. Continued use of the service constitutes acceptance of any such changes.

16. Marketing & Communication

Users consent to receiving account-related and service communications from DietOwl. Non-essential marketing communications may be declined at any time via the unsubscribe option provided in such messages.

17. Limitation of Liability

DietOwl shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services. Total liability shall not exceed the amounts paid by the user for the relevant service period.

18. Dispute Resolution & Governing Law

Any disputes should first be raised informally by contacting support@dietowl.in. Unresolved commercial matters shall proceed to arbitration in Bangalore, India, under the Arbitration and Conciliation Act, 1996. These Terms are governed by the laws of India, and the courts at Bangalore shall have exclusive jurisdiction for any non-arbitrable matters.

Notwithstanding the arbitration provisions above, nothing in these Terms shall restrict a user from pursuing statutory remedies available under the Consumer Protection Act, 2019, or from approaching any appropriate forum in respect of claims relating to health, safety, medical negligence, or statutory consumer rights, which are non-arbitrable under Indian law.

Addendum: Terms for Intensive Nutrition Support Plans

Intensive Nutrition Support Plans are short-duration, closely supervised nutrition guidance plans. They are educational and advisory in nature. They are not a medical treatment, diagnosis, or cure for any condition.

• Health Disclaimer. These plans are intended for generally healthy adults. They are not suitable for pregnant or lactating women, minors, individuals with eating disorders, or those with significant medical conditions, unless written physician clearance has been obtained.
• Medical Clearance. Clients with any pre-existing medical condition must provide written physician clearance prior to commencing the plan. DietOwl reserves the right to decline or pause participation in the absence of such clearance.
• Expected Results. Individual results vary based on age, gender, metabolic rate, medical status, and adherence. No specific health or weight outcome is guaranteed.
• Client Responsibility. Clients must follow all instructions given by their health and nutrition coach, immediately report any adverse effects, attend scheduled follow-ups, and provide complete and accurate health information.
• Limitation of Liability. DietOwl and its health and nutrition coaches are not liable for adverse outcomes resulting from non-disclosure of health information, deviation from the plan, or failure to consult a qualified physician.
• Plan Duration & Follow-Up. This is a short-duration plan that requires regular follow-ups. Missing scheduled follow-ups is at the client's own risk and may affect plan outcomes.
• Hydration & Physical Activity. Clients are encouraged to maintain adequate hydration and engage in physical activity suitable to their individual capacity, in consultation with their physician where applicable.
• Supplement Disclaimer. The plan is primarily whole-food based. Any supplementation is optional and should only be considered after independent consultation with a qualified physician.

Contact Information

Email: support@dietowl.in
Phone: (+91) 8045682359
Address: #201, 2nd Floor, Horamavu, Bangalore 560043